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FAQ

 

Q: How long is a session?

A: An individual therapy session typically lasts 50 minutes. 

 

Q: Is counselling covered by insurance?

A: Each client needs to check with their own insurance policy to see what cover they have for counselling. International insurances policies accept. 

 

Q: If I can't afford the standard rates can i still avail of counselling?

A: Yes, I am a strong believer that therapy support should be available for all, please contact me to discuss a rate that you can afford. 

 

Q: What is your cancellation policy?

A: My cancellation policy is that sessions will be charged in full if I am not given 24 hours notice.

 

Q: How secure are online sessions?

A: Both Skype and Facetime are fully encrypted. If you access these tools on a private secure Wi-Fi network it is fully secure. If you use a public Wi-Fi network it is not fully secure.

 

Q: How do I make a complaint?

A: As part of my professional associations, there is a clear and defined process to follow to make a formal complaint. For making a complaint in the Netherlands please follow the link to SCAG complaints procedure ( https://www.scag.nl/media/291382/folder.pdf ). Also information can be found here ( https://www.degeschillencommissiezorg.nl/ )

Q: How do I report domestic violence?

A: As part of my professional associations, there is a clear and defined process to follow to report domestic violence. To report in the Netherlands please follow the following link to the procedure ( https://www.rijksoverheid.nl/onderwerpen/huiselijk-geweld/meldcode )

Q: What happens if an incident happens during a session?

A: As part of my professional associations, there are clear and defined processes to follow to record an incident. I will record the incident using the following procedure in the Netherlands (https://www.abvc.nl/wp-content/uploads/2019/07/Protocol-Veilig-Incident-Melden.pdf)

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