FAQ
Q: How long is a session?
A: An individual therapy session typically lasts 50 minutes.
Q: Is counselling covered by insurance?
A: Each client needs to check with their own insurance policy to see what cover they have for counselling. International insurances policies accept.
Q: If I can't afford the standard rates can i still avail of counselling?
A: Yes, I am a strong believer that therapy support should be available for all, please contact me to discuss a rate that you can afford.
Q: What is your cancellation policy?
A: My cancellation policy is that sessions will be charged in full if I am not given 24 hours notice.
Q: How secure are online sessions?
A: Both Skype and Facetime are fully encrypted. If you access these tools on a private secure Wi-Fi network it is fully secure. If you use a public Wi-Fi network it is not fully secure.
Q: How do I make a complaint?
A: As part of my professional associations, there is a clear and defined process to follow to make a formal complaint. For making a complaint in the Netherlands please follow the link to SCAG complaints procedure (https://www.scag.nl/media/1085/cliëntfolder_scag_2_print_afloop_3mm.pdf).
Q: What happens if an incident happens during a session?
A: As part of my professional associations, there are clear and defined processes to follow to record an incident. I will record the incident using the following procedure in the Netherlands (https://www.abvc.nl/wp-content/uploads/2017/11/Protocol-VIM.pdf)
Q: How do you handle client privacy?
A: As a therapist I am legally required to keep a client file during your therapy. This contains information about your state of health and the process of therapy sessions. There might also be information that is necessary for therapy, which I (with your explicit permission) have acquired from another health provider, such as your doctor.
The steps I take in order to guarantee your privacy, include the following:
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keeping your personal information password-protected and/or in a locked cabinet
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ensuring that only I have access to your data, except in cases where, with your explicit permission, your information is shared with other health providers, for example, if therapy is finished or you are being referred to another practitioner
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observing the legal requirements of confidentiality
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sharing anonymized information with colleagues, who also have a legal duty of confidentiality, in the context of supervision or intervision
If I need to use your information for any other reason, this will be discussed with you and your explicit permission must first be obtained.
A few of the details in your file are used for financial administration to issue invoices, which will contain your name, a short description of the service provided, and the cost. Your health insurer may require additional information, such as your date of birth, which you can fill in yourself.
Any other questions? Do not hesitate to contact me by email or phone.